Frequently Asked Questions

Proper maintenance ensures your blinds look beautiful and function well for years:

• Regular Dusting: Use a soft cloth, feather duster, or vacuum with brush attachment weekly
• Deep Cleaning: For fabric blinds, spot clean with mild soap and water. For venetian blinds, wipe slats with a damp cloth
• Roller Blinds: Vacuum with soft brush attachment; professional cleaning recommended for stubborn stains
• Timber Blinds/Shutters: Dust regularly; avoid excessive moisture; use timber-specific cleaners occasionally
• Aluminium Blinds: Wipe with mild soap solution; rinse with clean water and dry immediately

Avoid harsh chemicals, abrasive cleaners, and excessive water, which can damage mechanisms and fabrics.

Curtain care varies by fabric type:

• Regular Maintenance: Vacuum curtains monthly with soft brush attachment to remove dust
• Machine Washable Fabrics: Cotton and polyester blends may be machine washable on gentle cycle; check care label first
• Dry Clean Only: Silk, velvet, wool, and lined curtains should be professionally dry cleaned
• Spot Cleaning: For small stains, use mild soap and water, blotting gently without rubbing
• Sun Protection: Rotate curtains occasionally to prevent uneven fading from sun exposure

Always check care instructions and consider professional cleaning for valuable or delicate curtains.

If you're experiencing operational issues:

• Check for Obstructions: Ensure nothing is blocking the mechanism
• Inspect Cords/Chains: Look for tangles, knots, or damage
• Clean Mechanisms: Dust and debris can affect operation; gentle cleaning often resolves issues
• Check Motorised Blinds: Ensure batteries are charged (if applicable) or power supply is connected
• Contact Support: If problems persist, contact our service team for assistance

We're happy to help troubleshoot issues or arrange service visits for products under warranty.