Frequently Asked Questions

Yes! We have a beautiful showroom where you can experience our products in person. Visit us at:

Grace Curtains & Blinds Showroom
2/2 Castro Way, Derrimut VIC 3026

Opening Hours:
Monday - Friday: 9am - 5pm
Saturday: 10am - 4pm
Sunday: Closed

In our showroom, you'll find:

• Full range of blinds, curtains, and shutters on display
• Hundreds of fabric and colour samples
• Interactive displays showing motorisation options
• Knowledgeable staff ready to assist with your project

Installation times vary depending on the scope of your project:

• Single Room: Usually completed within 1-2 hours
• Small Apartment (2-3 rooms): Approximately half a day
• Full House (5-8 rooms): Typically 1-2 full days
• Large Commercial Projects: Timelines quoted based on project size

Our installation team works efficiently and respectfully, leaving your home clean and tidy. We'll provide a clear timeline before installation begins.

Plantation shutters are window coverings featuring wide, adjustable louvres (typically 64mm to 114mm) that can be tilted to control light and privacy. They're popular for several reasons:

• Timeless Style: Classic appearance that suits both traditional and contemporary homes
• Excellent Light Control: Fine-tune the amount of light entering a room
• Superior Privacy: See out while preventing others from seeing in
• Durability: Built to last for decades with minimal maintenance
• Insulation: Provide additional thermal insulation, reducing energy costs
• Increased Property Value: Quality shutters add genuine value to your home
• Easy Maintenance: Simply wipe clean with a damp cloth

Available in timber, composite, and moisture-resistant polymer options to suit any room in your home.

Absolutely! We offer motorisation options across all our blind and curtain ranges. Motorised window coverings provide:

• Convenience: Open and close blinds with a remote, smartphone app, or voice command
• Safety: No dangling cords - ideal for homes with children or pets
• Smart Home Integration: Compatible with Amazon Alexa, Google Assistant, and Apple HomeKit
• Automated Scheduling: Program blinds to open and close at specific times
• Energy Efficiency: Automatically adjust blinds based on sun intensity or temperature
• Security: Create the illusion of occupancy while you're away

We offer both battery-powered and hardwired motorisation options. Our team can help you select the best solution for your needs.

For accurate measurements, we recommend booking a professional in-home consultation. However, if you're obtaining a preliminary quote, here are basic guidelines:

• Width: Measure the window width at three points (top, middle, bottom) and use the narrowest measurement for inside mounts, or the widest for outside mounts
• Height: Measure height at three points (left, centre, right) and use the longest measurement
• Inside Mount: Blinds installed within the window recess. Measure exact recess depth and width
• Outside Mount: Blinds installed outside the recess. Add 10-15cm on each side for proper light coverage
• Curtains: Consider desired length (sill, below sill, floor, or puddle) and allow extra width for fullness

Important: We strongly recommend professional measurement before ordering custom-made products to ensure perfect fit and function.

Manufacturing lead times vary depending on the product type and current workload:

• Standard Blinds (Roller, Venetian, Vertical): 2-3 weeks
• Custom Curtains: 3-4 weeks
• Plantation Shutters: 4-6 weeks
• Motorised Systems: 3-4 weeks
• Large Commercial Projects: Timelines quoted based on project scope

We prioritise quality craftsmanship and thorough quality control. Our team will provide accurate timelines during your consultation.

Proper maintenance ensures your blinds look beautiful and function well for years:

• Regular Dusting: Use a soft cloth, feather duster, or vacuum with brush attachment weekly
• Deep Cleaning: For fabric blinds, spot clean with mild soap and water. For venetian blinds, wipe slats with a damp cloth
• Roller Blinds: Vacuum with soft brush attachment; professional cleaning recommended for stubborn stains
• Timber Blinds/Shutters: Dust regularly; avoid excessive moisture; use timber-specific cleaners occasionally
• Aluminium Blinds: Wipe with mild soap solution; rinse with clean water and dry immediately

Avoid harsh chemicals, abrasive cleaners, and excessive water, which can damage mechanisms and fabrics.

Curtain care varies by fabric type:

• Regular Maintenance: Vacuum curtains monthly with soft brush attachment to remove dust
• Machine Washable Fabrics: Cotton and polyester blends may be machine washable on gentle cycle; check care label first
• Dry Clean Only: Silk, velvet, wool, and lined curtains should be professionally dry cleaned
• Spot Cleaning: For small stains, use mild soap and water, blotting gently without rubbing
• Sun Protection: Rotate curtains occasionally to prevent uneven fading from sun exposure

Always check care instructions and consider professional cleaning for valuable or delicate curtains.

If you're experiencing operational issues:

• Check for Obstructions: Ensure nothing is blocking the mechanism
• Inspect Cords/Chains: Look for tangles, knots, or damage
• Clean Mechanisms: Dust and debris can affect operation; gentle cleaning often resolves issues
• Check Motorised Blinds: Ensure batteries are charged (if applicable) or power supply is connected
• Contact Support: If problems persist, contact our service team for assistance

We're happy to help troubleshoot issues or arrange service visits for products under warranty.

Pricing varies significantly based on several factors:

• Product Type: Roller blinds start from approximately $150-300 per window; custom curtains from $300-800 per window; plantation shutters from $500-1,500 per window
• Window Size: Larger windows require more material and labour
• Fabric/Material Selection: Premium fabrics, designer collections, and natural materials cost more than standard options
• Features: Motorisation, blackout lining, thermal lining, and special finishes add to the cost
• Installation Complexity: Hard-to-reach windows or challenging installations may incur additional charges

We provide detailed, no-obligation quotes during our free in-home consultations, ensuring you know exactly what to expect.

Yes, we offer flexible payment options to make your project more manageable:

• Deposit: 50% deposit required upon order confirmation
• Balance: Remaining 50% due upon completion of installation
• Interest-Free Payment Plans: Available through our finance partners for qualified customers (terms apply)
• Credit Card: Visa, Mastercard, and American Express accepted
• Bank Transfer: Direct deposit available
• Cash/Cheque: Accepted for on-site payments

Contact our team to discuss payment options and finance eligibility.

Motorised blinds offer significant benefits that many homeowners find well worth the investment:

• Convenience: Control blinds from anywhere in the room, or remotely when away from home
• Safety: Eliminates dangling cords, making them safer for children and pets
• Energy Savings: Program blinds to close during peak sun hours, reducing cooling costs
• Protection: Automatically close blinds to protect furniture and flooring from UV damage
• Accessibility: Ideal for elderly or mobility-impaired users, or for hard-to-reach windows
• Property Value: Smart home features are increasingly desirable to buyers

While the upfront cost is higher than manual options, many customers find the convenience, safety, and energy savings make motorised blinds a worthwhile investment.

Absolutely! Our motorised blinds integrate seamlessly with popular smart home platforms:

• Amazon Alexa: Voice control - "Alexa, close the living room blinds"
• Google Assistant: Voice commands and Google Home integration
• Apple HomeKit: Siri voice control and Apple Home app management
• Samsung SmartThings: Centralised control of all smart home devices
• IFTTT: Create custom automations (e.g., close blinds when leaving home)

We also offer our own dedicated app for complete control, scheduling, and grouping of multiple blinds throughout your home.

It depends on the power source:

• Battery-Powered: Continue working normally during power outages
• Hardwired (mains power): Will not operate during power outages unless you have a backup power system
• Solar-Powered: May continue operating if batteries are charged

For customers concerned about power outages, we recommend battery-powered options, which typically last 1-2 years between charges. Even with hardwired systems, blinds can usually be operated manually if needed.